Privacy Policy

rivacy Policy for Little Legs By Jodi.

This Privacy Policy describes how Little Legs By Jodi is ("we," "us," or "our") collects, uses, and protects the personal information of our customers and website visitors. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect:

We may collect the following types of personal information:   

• Customer Information: When you register for our services, we collect information necessary to provide those services, such as your name, address, phone number, email address, pet's name(s), breed(s), age(s), health information, emergency contact details, and any special instructions regarding your pet's care.
• Website Visitors: We may collect limited information from visitors to our website, such as IP address, browser type, and referring website. This information is primarily used for website analytics and improvement. We do not currently use cookies for tracking, but if this changes, we will update this policy.
• Communications: We may retain records of communications with you, including emails, phone calls, and text messages.

2. How We Use Your Information:

We use your personal information for the following purposes:

• Providing Services: To provide dog walking, pet sitting, and other services you have requested, including scheduling, communication, and pet care.   
• Communication: To communicate with you regarding your pet's care, appointments, invoices, and other service-related matters.
• Legal Compliance: To comply with applicable laws and regulations.
• Improving Services: To analyze data and feedback to improve our services and customer experience.
• Marketing (Optional): We will only use your information for marketing purposes (such as sending newsletters or promotional offers) if you have given us your explicit consent to do so. You have the right to withdraw this consent at any time.   

3. Sharing Your Information:

We will not share your personal information with third parties except in the following circumstances:   

• Service Providers: We may share information with trusted service providers who assist us in providing our services (e.g., payment processors). We ensure these providers are GDPR compliant and have appropriate data protection measures in place.   
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Emergency Situations: In the event of an emergency involving your pet, we may share necessary information with veterinarians or emergency services.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These  include  security measures, e.g., password protection, data encryption, secure storage. However, no method of transmission over the internet or electronic storage is 100% secure.   

5. Data Retention:

We will retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.   

6. Your Rights:

You have the following rights regarding your personal information:   

• Access: You have the right to access the information we hold about you.
• Rectification: You have the right to correct any inaccuracies in your information.
• Erasure: You have the right to request that we delete your information under certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your information under certain circumstances.
• Data Portability: You have the right to receive your information in a portable format.
• Objection: You have the right to object to the processing of your information under certain circumstances.
• Withdrawal of Consent: You have the right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us at Jodi@littlelegs or 07917 866718.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this website.   

8. Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Jodi Gidley @ Little Legs. 07917 866718

Effective Date: February 2025